• What file formats do you accept?

    We accept STL, STP, STEP files. 

  • How long are the lead times?

    We ship globally within 7-14 business days (urgent options available).  

  • How does your online ordering process work?

    click on www.ola3dp.com, Upload your 3D file (STL/STEP/OBJ) → Get an instant quote → Select materials/technologies → Confirm and pay → Track production in real-time. We ship globally within 7-14 business days (urgent options available).  

  • Do you provide international shipping?

    We ship globally via DHL/UPS/Fedex with customs-friendly documentation. Track orders online and enjoy competitive rates.

  • Can you provide material and surface samples?

    We are pleased to offer material samples for many of our 3D-printing materials, either from our existing stock or through production. These are available as tension rods or technology sample boxes. To order a technology sample box, please click here. For tension rods, we kindly invite you to contact your Sales representative.

  • Can you handle large-scale or batch production?

    We support mass customization with industrial-grade SLS, MJF, and FGF technologies. Scale from 1 to 10,000+ parts with consistent quality. Bulk orders save up to 40% – request a batch quote!  

  • Do you offer materials consulting?

    Certainly! With our diverse range of technologies, we offer a wide selection of materials. We're happy to share our expertise to help you choose the best solution for your needs.

  • Do you offer design optimization or CAD support?

    To ensure the highest level of data security and confidentiality, we do not provide design services. This decision reflects our commitment to protecting the information you entrust to us.